FIELD & RESERVE is operated as a sole-trader business.
Business and returns address: Queen Street, Hadfield, SK13 2DW, United Kingdom.
Email: info@fieldandreserve.co.uk.
What you are buying
Each product page states the sale quantity and included contents. Food is sold as complete packs, bags, buckets or cases as listed. FIELD & RESERVE kits are assembled and packed to order. Illustrations show generic component representations; actual brands, models, colours and supplier packaging differ. The written contents list identifies what is supplied.
Kit names do not guarantee a duration of food, drinking water, warmth or power. Water containers are supplied empty. Read food ingredient/allergen information and manufacturer instructions before purchase and use.
Prices and orders
Prices are in pounds sterling. Delivery is shown separately at checkout. Check the sale quantity, contents and total before ordering. An automated acknowledgement confirms receipt of your order; we accept the order when we confirm dispatch or, for a personalised item, when we confirm the agreed specification and acceptance before production.
For size, capacity or engraving requests, use the order notes as directed on the product page. We confirm the agreed option before dispatch or production. If we cannot supply it, you can cancel the affected item for a refund. If a pricing error is discovered, we contact you before acceptance so you can proceed at the correct price or cancel for a refund.
We contact you before supplying an alternative. You may accept the proposed alternative or cancel affected items for a refund. Unlimited catalogue quantity means there is no stock counter or per-order cap; it does not promise unlimited finished stock or immediate dispatch.
Delivery
We deliver within the United Kingdom only. Delivery is £6.50 per order, or £12 for an order containing one or more F&R 72 Family kits, including mixed orders. Please allow 3–14 working days for delivery. We will contact you if we cannot meet the stated delivery arrangement or timing.
Gas cartridges require suitable carriage and may have destination restrictions. We confirm delivery arrangements for these items before dispatch. If suitable delivery cannot be arranged, you may cancel the affected item for a refund.
Cancellation and returns
See our Returns & cancellation policy for time limits, return costs, refunds and faulty-goods rights.
Personal information and your rights
See our Privacy & cookies policy. Nothing in these terms limits statutory consumer rights or excludes liability where doing so would be unlawful.