FIELD & RESERVE is a trading name of GET GROUP LTD, a limited company registered in England and Wales, company number 17330419.
Business and returns address: Queen Street, Hadfield, SK13 2DW, United Kingdom.
Email: info@fieldandreserve.co.uk.
GET GROUP LTD is not VAT registered. No VAT is added to our prices.
Changing your mind
For eligible online purchases, tell us you wish to cancel within 14 days after delivery. You then have another 14 days to return the goods. Email your order number and the items you are cancelling. You do not need to give a reason or use the form below.
Send returns to the business and returns address above. Contact us first for instructions for batteries, gas cartridges or other goods requiring special carriage. Do not post gas cartridges through an ordinary postal returns service.
Return costs and condition
You pay the direct return postage when changing your mind. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. You may examine goods as you would in a shop. If handling goes beyond what is needed to establish their nature, characteristics and functioning, we may deduct the resulting loss in value.
Goods made to your specifications or clearly personalised may be excluded from change-of-mind cancellation once the personalised order is accepted. This does not limit your rights for faulty or incorrectly supplied goods. Long-life food is not automatically excluded just because it is food; any applicable statutory exception will be identified before purchase.
Refunds
For a valid cancellation we refund the returned goods and, when you cancel the whole order, the basic outbound delivery charge. Extra costs of a premium delivery option are not refunded. We use the original payment method unless agreed otherwise and charge no refund fee. Refunds are made within 14 days of receiving the goods back or evidence they were sent back, whichever happens first.
Faulty or incorrect goods
Tell us promptly if goods arrive faulty, damaged or different from your order. Your statutory rights for goods that are not as described, of satisfactory quality or fit for purpose are unaffected by the change-of-mind period.
Optional cancellation form
To: GET GROUP LTD, Queen Street, Hadfield, SK13 2DW; info@fieldandreserve.co.uk
I give notice that I cancel my contract for these goods: __________
Order number: __________
Ordered on / received on: __________
Customer name and address: __________
Date: __________
Signature, only if sent on paper: __________